Hotel Receptionist / Front Office Agent (Amsterdam Centre)

Job DescriptionWe are looking for a welcoming, organized, and guest-oriented Hotel Receptionist to join our team at our 3-star hotel located right in the heart of Amsterdam Centre. As the face of our hotel, you will ensure our guests receive a warm welcome and an exceptional stay from check-in to check-out.Key Responsibilities:

• Guest Relations: Welcome guests upon arrival, manage the check-in and check-out process efficiently, and provide a warm first impression.
• Reservation Management: Handle walk-in bookings, phone inquiries, and online reservations accurately.
• Administrative Duties: Answer incoming calls, respond to guest emails, and manage daily front desk paperwork.
• Information & Assistance: Provide accurate information about hotel services, amenities, and local tourist attractions in Amsterdam Centre.
• Billing & Payments: Process cash and card payments, handle currency exchange if required, and ensure precise billing.
• Problem Solving: Address guest complaints or requests promptly and professionally to ensure high satisfaction.

Requirements & Qualifications:

• Computer Skills: Strong proficiency in using computers and general office software. Experience with Oracle Hospitality (Opera PMS) or any hotel management system is highly preferred.
• Languages: Excellent communication skills in English (written and spoken). Knowledge of Dutch or any other European language is a major plus.
• Work Permit: Candidates must hold a valid EU work permit or legal right to work in the Netherlands.
• Interpersonal Skills: Friendly, professional attitude with a passion for hospitality and teamwork.
• Flexibility: Willingness to work in shifts, including weekends and holidays.

What We Offer:

• Competitive salary based on experience and Dutch hospitality sector standards (CAO Horeca).
• A vibrant and friendly working environment in the lively center of Amsterdam.
• Opportunities for professional growth and training.
• Travel allowance (Reiskostenvergoeding) if applicable.

Salaris: Vanaf €15,60 per uur

Arbeidsvoorwaarden:

• Bedrijfsopleiding
• Extra vakantiedagen
• Mogelijkheid tot promotie
• Verhuisvergoeding

Werklocatie: Fysiek

Izvor: https://indeed.com/viewjob?jk=551a4e12e35e28f4

Nivo: mid level