Service Engineer Team Lead

Team Lead Remote Service Engineers DC Chargers (delft) Over de vacature As Team Lead Remote Service Engineers DC chargers / technical specialist EV charging solutions, you lead the remote support team and are responsible for solving complex faults on AC and DC charging systems fully remotely. You analyze issues with fast chargers (approx. 20 kW to 500 kW), determine the right intervention and support service partners worldwide. In your role as team lead, you coordinate the team, monitor escalated cases and ensure qualitative, timely resolution. You are the technical point of contact for customer-oriented service operations and stimulate knowledge sharing within the team. Your impact: fast and accurate diagnosis, taking over cases from first line support and ensuring installations reliably come back online. This directly contributes to zero-emission mobility and scaling up charging infrastructure in the Netherlands and beyond.

You will work for an international manufacturer of charging solutions for electric vehicles, active in the full chain from development to maintenance. This organization designs and produces both AC wall chargers for home use and powerful DC fast chargers with reliable, stable connectivity. From the Netherlands, you collaborate with regional and local service organizations worldwide to make zero-emission mobility widely available. The focus is on innovative charging solutions that accelerate the energy transition and make sustainable mobility accessible for a large group of users.

Wat ga je doen?

• Lead the remote support team and coordinate daily operations;
• Monitor escalated cases and ensure qualitative, timely feedback to customers and partners;
• Analyze and resolve technical faults on EV charging systems remotely via phone, email and remote access;
• Take responsibility for handling complex cases from First Line Customer Support through to resolution;
• Plan and support on-site interventions by service partners or field engineers when remote solution is not sufficient;
• Define scope and content of on-site work based on technical analysis;
• Prepare clear instructions, manuals and work descriptions for local service teams;
• Provide technical training and knowledge transfer to internal and external service and support organizations;
• Act as technical point of contact for customer-oriented service operations and stimulate continuous improvement within the team.

Wat neem je mee?

• Bachelor's or master's degree in Electrical Engineering, Mechanical Engineering, IT or similar;
• Practical experience with electrical installations is a clear plus;
• Excellent command of English (spoken and written);
• additional languages are a plus;
• Proven experience in leading remote support teams for EVSE (Electric Vehicle Supply Equipment) and customer-oriented service organizations;
• Leadership skills: you know how to motivate people, coach and optimize processes;
• Independent, proactive and eager to learn new technologies;
• Affinity with EV charging systems in the power range of approx. 20 kW to 500 kW;
• Strong analytical skills and solution-oriented mindset;
• Familiarity with technical support roles and electrical installations;
• knowledge of Linux is a plus;
• Able to explain complex technical matters clearly and simply, and actively share knowledge with others.

Wat bieden we jou?

• We apply Equal Pay. This means your employment conditions as a Dosign professional are fully equivalent to those of a colleague directly employed by our client. Depending on the client and your profile, you can expect employment conditions such as:;
• A suitable salary based on education, experience and job content;
• Leave arrangements such as vacation days and ADV;
• Possible extras such as a thirteenth month, bonus or profit-sharing scheme;
• A pension scheme and access to collective insurances;
• Training and development budgets, including courses via our own Dosign Academy;
• Home office allowance, overtime pay and other reimbursements.

Vragen over deze vacature? Heb je (technische) vragen over deze rol of wil je vrijblijvend sparren over de inhoud en de match met jouw expertise? Neem contact op met Floris van Rijswijk via +31686856225 of floris.van.rijswijk@dosign.com.

Izvor: https://www.linkedin.com/jobs/view/4472259543/

Nivo: senior